Odau

Help & Support

Where each kind of answer lives, and what Odau does and does not hold.

Where The Answer Usually Is

What a word means, or how something works
Knowledge covers the vocabulary, the workflows and the rules — including the ones the product deliberately does not act on.
Open Knowledge →
Why a figure says what it says
Every figure names what it measured and what it could not. A figure that reads Not Scored says which input was missing rather than estimating around it.
Open Intelligence →
What happened to a record, and who changed it
The audit trail records what was done in Odau, with the person and the time. Changes made directly in a vendor's own tool are not visible to it.
Open Audit & Compliance →
Who can do something, and who cannot
Permissions are set per role. What you can see and do is decided by the role you are viewing as.
Open Roles & Permissions →

What Odau Holds About This Organization

Odau holds Odau’s application, contract, purchase and access records, the usage signals its connected sources report, and the trail of what was done in Odau itself.

It does not hold the vendors’ own terms, the contents of any application, or anything that happened in a vendor’s tool without being recorded here. Where a record is incomplete, the gap is reported as a gap rather than filled in.

Raising A Support Request

Support requests are not raised or tracked in Odau. There is no ticket queue here and no history of previous answers, so this page does not show one.

Requests for access to an application, or for a new application, are different things and both are handled in the product — the first in Portfolio, the second in Procurement. Neither needs a permission to raise.